Using the Slice app-
What a piece of shit. I cannot believe they got over $44 Million funding for this. It is supposed to help the local pizza places compeat with Dominoes and Pizza Hut. Not a chance: I was emailed a 10% coupon for using the app along with a note to help support local pizza establishments. Okay. I'll try it- mind you the place I am using it for is 1.8 miles away and all I usually have to do is call and then pick up. But what the heck, I got a coupon!
Ordered placed at 4:21 pm; 1 small pizza with onions, light on the cheese and an order of boneless tenders with waffle fries (no sauce)..
Texted Back: Order received, order will be delivered between 4:54pm and 5:03pm Track you order on the app.
Not able to track my order. 5:00pm rolls around. No pizza. 5:15 no pizza. Still can't track the app. I call the place, "Gino, what's up with the Slice app to _____?" He explains that there system barely works, he receives an order on some kind of device, he has to decipher it, put it into his system and then, when it's done, call for a Grub Hub or Uber and send back a code into the system. "What did you order?" I tell him. "No problem, I'll have MY delivery guy bring it to you." Okay. Cool. "$19.25 and you get a free can of soda."
5:35 Gino's driver arrives. Pay him cash $24.
5:51 text from Slice app: Your order is on it's way. It will be there in 5 minutes. I use the contact us on the slice app, get an 800 number, call them and say to cancel the order. Nope. It's already done and out for delivery.
6:08 Some shady Arab dude in a beat up car drops off my order on my doorstep. The pizza isn't onion, the tenders are wings drenched in sauce with soggy french fries. Also there is a eggplant parm hero in the bag. All cold as ice! I check my app- I was billed $44.11 That included a delivery fee and a tip and prices higher than Gino charges. No discount either.
I spend the next 45 minutes texting and emailing and calling for a refund. They will refund me 30%. I am furious.
I call Gino to tell him how much the Slice App sucks. He's busy with dinner crowds and orders but tells me he knows, and that every time there is a problem and they give a refund, it comes as a refund from him (the restaurant).
Don't use this app! t is sketchy as fuck and cheats the customers and the restaurants. FUCK YOU, SLICE! Read more here if you like:
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