100% impressed with Georgeson and his handling of this so far , love the game from what I've seen and refund isn't even in my mind , looking forward to the future of EQL and even EQN somewhat now , and I'm a Pantheon old school backer also , I like both extremes like this.
That said , it's not unreasonable to point out some bad ideas.
Main one being , launching on a Fri evening. Bad idea.
Also not having physical hardware ready to go , you know you are expanding servers many , many times and soon. Whether it's VM's or not , having additional clusters of whatever kind they are using ready to go seemed to me would have already been ready.
Yes it's alpha , and not a bad one at that , SOE's overall's doing great at communication , I'm in no way raging , but the "it's alpha" excuse doesn't cover not pointing out bad decisions on some things. No idea why some seem insistent on making excuses for everything about this.
Also it wouldn't be a bad idea to freeze Alpha pack sales right now , even if for a few days , it whips up frenzy for when they open them back up , but also keeps the load from getting worse right now. FFXIV ARR froze digital sales for weeks when the servers were getting pummeled. Just saying it's not a ridiculous idea for them to consider.
Georgeson doing great , things look positive for SOE in the future and this game overall though.