I don't feel like too many people are white-knighting square specifically, as much as they expected this as an inevitability. Especially after the "oh, they even fucked up the account registration and key redemption" phase last week. SE is pretty incompetent, yeah. I pretty much just expect to have a terrible MMO launch experience every time at this point as my default. I know people are saying stuff like "wow was 10 years ago", but my experience with RIFT and GW2 was pretty bad too. I just kind of expect that every MMO launch is going to be shit for about a week, and if they somehow DO have a smoothe launch, I'm pretty dumbfounded. That said, this is one is pretty bad. I just think that canceling accounts is pretty extreme and wonder why people pre-buy MMOs rather than wait awhile. I feel like expecting an awesome launch week as the default is setting yourself up for disappointment, no matter how great the game. It's not square apologetics, it's just how it always seems to be.