I'll never be on the side of a large business, even if gaming, that uses the word "takebacks" in a business/legal letter to customers or the Attorney General's office.
Not to mention trying to play dumb and imply they can't refund something because oooh it looks like your exact payment has already been used. As if all the payments are sitting in envelopes and you're only able to refund the exact monies the person initially used. I've had several [very small] businesses try to pull that bullshit, and it's absurd such a large scale, multi-million dollar company is trying to pull the same. Who ever they had writing those correspondences made the company look like passive aggressive Feiggots. Oh, yeah, we'll refund you, but only because that customer isn't someone we want around anyhow! Bitch, please, you were trying to con a customer into dropping a refund request until you realized you were in the wrong, or at least losing, then threw a tantrum about it.
I tend to always lean toward the side of consumer protection, though, even when it's idiots spending way too much money on virtual things online. Never surprises me when fellow gamers are so anti-consumer, though, even when they are the consumer, since gamers have a unique tendency for self-hate. Fuckers will rally the pitchforked masses over the smallest injustices by a game company, then when it requires them to actually do something, sink their heads and make up some dumb analogy about the cost of going to a movie before shuffling back to their basements.