Hello Venn Collective,
We are very sorry to have your system come back for repair. Unfortunately, things sometimes do happen. Rest assured that ORIGIN PC takes your situation very seriously and will work honestly to address the issue.
Please follow these steps so that your system can be repaired properly and quickly returned to you.
- Backup all personal data.
- Your system may be reformatted and reset to factory settings
- ORIGIN PC will not reinstall any 3rd party software
- Remove all passwords from the OS and BIOS.
- Deactivate any applications that may have a strict activation process (such as adobe products)
- Package your system securely (Failure to do so may lead to shipping damage that ORIGIN PC will not be responsible for.)
- Desktops need to be packaged within a cardboard box with proper foam inserts and desktop sleeve inside a wooden crate
- Laptops need to be packaged within a cardboard box with proper foam inserts and laptop sleeve
- Do not send any additional items (software, power cords, etc.) unless otherwise instructed
- Included in this email are a UPS shipping label and two copies of a shipment receipt for UPS pick up, they are good for 15 business days
- UPS pick up is the only option due to the high value of ORIGIN PC systems
- The label is to be attached to the box/crate that UPS is picking up.
- The shipping receipts need to be provided to UPS for signature. This is to prove that they picked up your package
- International Customers: Please remember that you are responsible for all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to ORIGIN PC. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.
-Once your system arrives at ORIGIN PC, techs will inspect it for any damage, missing items or any other issues.
-The average repair time runs about 5-10 business days. You will be contacted if there are any issues or delays.
Please do let us know once you are ready and when you would like to schedule the UPS pickup. Provide the best date and time for the request. We will take care of the rest for you. Please note that UPS cannot guarantee any exact pickup times.
You can follow this link for more information on your ORIGIN PC warranty and terms and conditions:
Terms and Conditions | ORIGIN PC
Please feel free to contact us with any questions or concerns. We are always happy to help.