RETURN POLICY AND 30-DAY MONEY BACK GUARANTEE
ORIGIN PC offers a 30-day money back guarantee on all hardware, accessories, peripherals and unopened software still in its original sealed packaging. All custom paint, logo or artwork services are not refundable. Taxes, shipping and handling fees are not refundable. A fifteen percent (15%) restocking fee will be deducted from your refund. To return merchandise, you must obtain a Return Materials Authorization number. Please contact the Origin PC service team and provide them with the invoice number and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) business days of receiving your RMA number. Moreover, you must also return the merchandise to Origin PC in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The refund will be processed within five (5) business days after shipment has been received and inspected by ORIGIN PC. International customers are solely responsible for all shipping costs, as well as duties and/or taxes that may be incurred from the international transit.
For any return policy questions, please contact your customer service team at
[email protected] or (877) 674-4460.
ORIGIN PC WARRANTY AGREEMENT
ORIGIN PC warrants to the original purchaser that any ORIGIN PC hardware will be free of defects in workmanship and materials for the applicable period set forth in your packing slip or invoice, which is measured from the date of delivery. ORIGIN PC further warrants to the original purchaser that any paint job and artwork will be free from peeling, bubbling and significant discoloration for the applicable warranty period, which is measured from the date of delivery. The following sections detail the terms of the ORIGIN PC Parts and Free Shipping Warranty.
All ORIGIN PC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.
Many ORIGIN PC notebooks come with a 45-day or 90-day "No Dead Pixel Guarantee" as part of the warranty. These ORIGIN PC notebooks can be returned for repair or replacement with no parts or labor costs to the customer if they contain any pixel defects. Outside of this, all ORIGIN PC notebooks and All-in-One PCs follow our standard pixel policy during their warranty period. Details can be found below.
ORIGIN PC products also come with the option for either a one (1) year, two (2) year or three (3) year Parts and Free Shipping warranty, except that: (a) all batteries on mobile systems are warranted for one (1) year; and (b) painted cases and artwork are warranted for six (6) months. Please review your invoice to determine which warranty you purchased.
This warranty
does not cover:
- All non-ORIGIN PC branded accessories such as: monitors, speakers, mice, keyboards, etc., which are provided as is under original manufacturer's warranty.
- All software, including the operating system and any software added at the customer's request.
- Damage caused by actions that are beyond ORIGIN PC's control, such as: impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection.
- Product that has been damaged through misuse, abuse or mishandling.
- Unauthorized modification of the system as a whole or individual component and/or the attachment of peripheral devices.
- Product for which ORIGIN PC has not received full payment.
- Any product or parts not originally purchased from ORIGIN PC.
If an issue arises during your warranty period, ORIGIN PC technicians will first attempt to diagnose and resolve the problem. If we determine that the problem is with a defective component covered by your warranty, we will then either: send you a replacement part or have you return your product back to our facilities for repair.
Replacement Part: An order for the part will be placed by the ORIGIN PC technician. A valid credit card number will be required at the time of shipment. You will not be charged for the replacement part as long as the original part is returned to us within five (5) business days after you receive the replacement part. ORIGIN PC will charge to your credit card the current standard price for that part if the original part is not returned within that time period. Replacement parts will be new or serviceably used, comparable or better in function and performance to the original part, and warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. ORIGIN PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Continental United States. Otherwise, you are responsible for the cost of shipping. Any additional purchases or upgrades will not extend this product warranty.
Return for Repair: ORIGIN PC will issue you a Return Material Authorization Number (RMA) before your product is to be returned for repair. ORIGIN PC will then send you a shipping label for shipping your product to our facilities. You must, however, return the product to us in its original or equivalent packaging. ORIGIN PC can provide additional packaging material for you at cost plus shipping fees. ORIGIN PC will return the repaired product to you. ORIGIN PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Continental United States. Otherwise, you are responsible for shipping the product to ORIGIN PC and we will ship the product back to you at your cost.
The ORIGIN PC technicians will provide you all your options and details at the time of service.
IMPORTANT:
Please make sure to back up the data on data drive(s) and any other storage device(s) in the product(s) before you ship product to us or before you replace a part. Remove any confidential or personal information and removable media such as CDs or DVDs. ORIGIN PC is not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media.
If ORIGIN PC determines that the problem with the product is not covered by the warranty, we will inform you of alternative solutions that may be available to you.
For International Customers,
The warranty also applies to ORIGIN PC products shipped to any location outside of the Continental United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to ORIGIN PC. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.
For any service or warranty questions, please contact your technical support team at
[email protected] or (877) 674-4460.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. ORIGIN PC'S RESPONSIBILITY FOR DEFECTS IN ORIGIN PC HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE ORIGIN PC WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD HAS EXPIRED. MOREOVER, THE MAXIMUM LIABILITY ORIGIN PC CAN OWE YOU, OR YOU CAN OWE ORIGIN PC, UNDER THIS AGREEMENT IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES AS ALLOWED UNDER THE APPLICABLE LAW. ORIGIN PC WILL NOT BE LIABLE TO YOU, NOR WILL YOU BE LIABLE TO ORIGIN PC, FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED.
