Borzak
Bronze Baron of the Realm
- 25,443
- 33,205
I don't know. I don't waste my time yelling at them, or giving them a hard time. I ask them if they know the answer and can fix the problem and start off with hey how are you doing today. Once they get to the point they obviously don't know and have no desire to find out, I just go around them and find the next person. I literally have better shit to do than sit there and listen to them say 15 times "I don't know how to make the computer even show me your info" or "I don't know, ummm I don't know, ummm I don't know" at that point that person is of no help no matter how nice you are. If I call anyone and they start off sounding like a hood rat and talking "why you be calling" which is what one said. I just hang up and move on there's more people there that can answer the phone. I don't put up with that shit even stoping at the quickie mart.
It's only after I am off the phone with them do I say what a moron. You should hear my assistant, she doesn't dick around with them either and she's a lot more direct.
Like I said I finally got someone who could speak english and wanted to fix the problem and actually knew how.
"A case reviewer" called today and wanted to know why I refused to apply my tax credit (becuase they still can't verify income even tho they ask and apparently take your word on it) to my premium. You have the option to apply all, none or some. So I clicked none. I don't need it, don't deserve it, don't qualify for it etc...but apparently they can't let that go. He kept going on about how even if you don't qualify I should take it. I don't know if they work on comission or what but it had that feeling. He literally wouldn't let it go. I finally told him "I'm going now, yes I don't want to apply any of the tax credit to my premium" and he was still trying to sell me on it when I hung up. I wonder how many people are just going to say yes and then get screwed at tax time.
It's only after I am off the phone with them do I say what a moron. You should hear my assistant, she doesn't dick around with them either and she's a lot more direct.
Like I said I finally got someone who could speak english and wanted to fix the problem and actually knew how.
"A case reviewer" called today and wanted to know why I refused to apply my tax credit (becuase they still can't verify income even tho they ask and apparently take your word on it) to my premium. You have the option to apply all, none or some. So I clicked none. I don't need it, don't deserve it, don't qualify for it etc...but apparently they can't let that go. He kept going on about how even if you don't qualify I should take it. I don't know if they work on comission or what but it had that feeling. He literally wouldn't let it go. I finally told him "I'm going now, yes I don't want to apply any of the tax credit to my premium" and he was still trying to sell me on it when I hung up. I wonder how many people are just going to say yes and then get screwed at tax time.
