I don't know if you know this, but the manager schtick is an old sales tactic called passing off. That manager isn't a manager. The salesmen act like managers for each other. I'm pretty sure they all have manager in their title these days. Floor manager, sales manager, finance manager, etc. My mom was a loan officer and knew the owners of a couple of dealerships because they were clients (car dealerships finance every vehicle on their lot, so they do a brisk business with the banks) and I remember they started playing that game with us. After the first manager she was like, hey can I just see joe? Joe? Yeah joe, the guy who's name is on the building. Well I don't know if he's even here ... Of course he is, I see his car in the parking lot, he's in that office over there. Just tell him who I am. She didn't want to use her connections but when they started passing us off I think it irritated her.